Service Network Modeling and Performance Analysis

نویسندگان

  • Manolis Voskakis
  • Christos Nikolaou
چکیده

Services play an important role in business interactions among partnerships forming value-creating service networks. A central problem in service network design is to analyze participants’ behavior and optimize their value. In this paper, we propose a simulation model to evaluate the long-term impact of changes to resources and predict the performance of service networks. Successful predictions of the future behavior of service networks help analysts improve service network’s functionality. Keywordsservice networks; value optimization; performance analysis

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تاریخ انتشار 2011